Last updated: 24th November 2025
THE TEAM AROUND YOU LTD (“we”, “us”, “our”) provides a platform that connects artists with trusted music industry experts for paid consultation sessions.
We are committed to protecting your personal information and respecting your privacy.
This Privacy Notice explains what data we collect, how we use it, and your rights under the UK GDPR.

1. Who We Are
Company: THE TEAM AROUND YOU LTD

Company Number: 15177160

Registered Office: Omega Works, Roach Road, London, E3 2GY, United Kingdom

Email: hello@theteamaroundyou.com

Data Controller: THE TEAM AROUND YOU LTD

2. The Data We Collect
We collect the following categories of data when you use our website or platform:
A. Account & Identity Data
• Name
• Email address
• Login credentials (via Outseta / email sign-up / Google sign-in)
• Billing address (if applicable)
B. Booking & Consultation Data
• Session history
• Information you provide to experts before or during a session
• Any messages sent through our platform
C. Payment Data
Processed securely by Stripe.
We do not store card details.
D. Technical & Analytics Data
• IP address
• Device/browser information
• Session cookies
• Google Analytics 4 (GA4) tracking data
E. Marketing Data
• Email engagement
• Your marketing preferences

3. How We Use Your Data
We use your data for:
A. Providing Our Services (Contract Basis)
• Creating and managing your account
• Processing session bookings
• Connecting you with experts
• Sending confirmation and reminder emails
B. Running the Platform (Legitimate Interest)
• Site functionality
• Fraud prevention
• Platform improvements
• Customer support
• Internal reporting
C. Payments (Contract Basis)
• Processing payments via Stripe
• Managing payouts to experts
D. Marketing (Consent)
• Email newsletters
• Platform updates
• Offers and promotions
You can opt out of marketing at any time.

4. Lawful Basis for Processing
We rely on the following lawful bases:
• Contract: To provide the service you book.
• Legitimate Interest: Analytics, fraud prevention, website functionality.
• Consent: Marketing emails, non-essential cookies.
• Legal Obligation: Tax, accounting, and regulatory requirements.

5. Who We Share Data With
We share personal data only with trusted service providers essential to the platform:
• Outseta – authentication, login, email communication
• Webflow – website hosting and form submissions
• Cal.com – scheduling
• Stripe – payment processing
• Google Analytics – analytics
• Chatbase – chatbot interactions
• Bitly – link tracking
• Accounting providers / HMRC – legal and tax requirements
Experts only receive the information necessary to deliver your booked session.
We never sell your data.
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6. International Transfers
Some providers store data outside the UK (e.g., Google, Stripe, Outseta).

They all use Standard Contractual Clauses (SCCs) or equivalent safeguards required by law.

7. How Long We Keep Your Data
We retain data only as long as necessary:
• Account data – kept while your account is active
• Payment records – 6 years (legal requirement)
• Booking history – as needed for audit and support
• Analytics data – up to 26 months
• Marketing data – until you unsubscribe

8. Your Rights
Under UK GDPR, you have the right to:
• Access your data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the ICO

9. Children’s Privacy
Our platform is not intended for users under 18.

10. How to Contact Us
Email: support@theteamaroundyou.com
Address: Omega Works, Roach Road, London, E3 2GY

END OF PRIVACY NOTICE